Frequently Asked Questions
Last updated: June 2026
For Members
Is The WellNest free to use?
It is completely free for members to browse the map and discover local wellness events, classes, and clubs. Individual events can be either free or paid, depending on the price set by the Host.
Do I need to create an account?
You do not need an account to browse the map. However, you will need to create a free Member account to RSVP for an event, manage your upcoming tickets, purchase paid event passes, and post your wins on the community wall.
How do I cancel an RSVP or get a refund?
If you need to cancel, log into your Member Dashboard, navigate to "My Tickets", and click "Cancel RSVP / Request Refund". For paid events, the refund request will be sent directly to the Host for approval based on their specific cancellation policy. Note that the 5% + $0.99 platform service fee is non-refundable on member-initiated cancellations. If the Host cancels or reschedules the event, you'll receive a full refund including the service fee.
For Hosts & Coaches
How do I host an event on The WellNest?
To put your event on the map, click the "+ New Event" button on your dashboard. Fill out your event details, set your date and time, and your walk or class will instantly appear on our interactive homepage map for members to discover and join.
How do paid event ticket sales work?
When you host a paid event, members buy their tickets securely right on our map layout using Stripe checkout. All of your ticket payouts are processed securely and sent directly to your connected bank account, making it completely hands-off for you.
How do I manage my attendee roster and refunds?
Through your Host Dashboard, you can view your live Attendee Roster in real-time and manage event check-ins. If a member requests a cancellation before the event happens, you can review it and click "Approve Refund" right from your roster to securely return the face-value ticket price back to their card via Stripe Connect.